Inbound call centers are responsible for managing incoming calls. Here, the customer initiates the conversation, and the agent provides assistance with the problem the customer is facing or tries to provide information that the customer is seeking. According to agents, taking care of customer requests at times is tougher than outbound campaigns because agents are not prepared for the answers beforehand. Therefore, it is always recommended to choose experienced BPOs for inbound call center services. Some classic examples of inbound services are hotline support, emergency helpline, complaints and grievance reporting, virtual information counter, etc. Outsourcing to inbound call centers makes living up to customer expectations a breeze.