New Employees are often full of a fresh perspective and high enthusiasm. When a new employee joins your organization, they have little knowledge about where to go and whom to approach to get their questions answered. Implementing a modern service desk makes the job of your HR manager easier as a single digitized platform would offer holistic support to all your newly onboarded employees.
The modern service desk allows your employees to auto-resolve their issues with the help of an automated ticketing system. Instead of creating support tickets manually, the platform would automatically create tickets over a simple chat. This is how an AI-based service desk helps your new employees to get their issues resolved via conversational AI. It uses chatbots that assist your employees as they look for solutions and interact with them to provide seamless assistance.
IT support chatbots can reduce the workload of a company to a great extent. Additionally, chatbots can improve the customer satisfaction level for the company. Chatbot technology reduces the additional cost of hiring people by automating the support system.