Quickbooks doesn't display an existing credit card account when I try to import a WebConnect file. In QuickBooks, choose File > Import > From Web Connect, select the . qbo file you want to import, and then click Open. While importing a Web Connect file (.QBO) from your bank’s website, you may receive QuickBooks Web Connect import error “no new transactions” error. Once you are connected to a dedicated expert, describe the symptoms of the QuickBooks Web Connect import error “no new transactions” issue and get immediate technical assistance.